Customer Care
Customer Care
Welcome to Buttface. We are committed to providing excellent customer service and making sure you have all the information you need about our products, shipping, returns, and policies. Below, you will find answers to common questions and details on how to reach us.
Shipping Policy
We currently ship within the United States. Orders are processed within one to three business days, excluding weekends and holidays. Orders over $85 ship free. Standard shipping times vary based on location and typically range from three to seven business days. You will receive a tracking number via email once your order has shipped. We are not responsible for shipping delays caused by carriers. Please ensure your shipping address is correct, as we cannot make changes after an order has been placed. For full details, please see our Shipping Policy.
Returns & Refunds: The 60-Day Empty Bottle Promise
Try it for 60 days from the day your order arrives. Use it, finish the bottle, run the full routine. If your skin isn't impressed, email info@buttface.com within 60 days of delivery with your order number and we'll refund the product. Empty bottle, half-empty bottle, barely-touched bottle: it doesn't matter to us.
Refunds
- Approved refunds go back to the original payment method within 7–10 business days.
- Shipping fees are non-refundable.
- Gift cards and final sale items are not eligible.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos of the item and packaging. We will arrange a replacement or refund.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.
Cancellations
Orders cannot be canceled once they have been placed, as we begin processing them immediately.
Final Sale Items
Certain promotions or limited-edition products may be marked as final sale and are not eligible for returns.
Order Issues & Cancellations
If you received the wrong item or your order arrived damaged, please contact us within five days of delivery with photos of the item and packaging. We are unable to process cancellations after an order has been placed, as we begin fulfillment immediately. If you have an issue with your order, reach out to us as soon as possible.
Payments & Billing
We accept Visa, Mastercard, American Express, PayPal, and other major payment methods through our secure checkout system. Transactions are processed in USD. If you experience any billing issues, please contact us.
Contact Us
For any questions about your order, shipping, returns, or general inquiries, our customer support team is available to assist you.
Email: info@buttface.com
We aim to respond to inquiries within 24 to 48 hours, excluding weekends and holidays.